Frequently Asked Questions

What are advantages of having a UI Account?

Where can I find your Terms and Conditions?

Does Ubiquiti provide Installation Services in India? Who will install my devices if I buy from the official store?

How do I change my delivery address or contact information after placing an order?

How do I track my order?

Which courier service will you use to deliver my package?

How long will it take to receive my order?

How much does shipping cost?

Can I change my order after it's been placed?

Can I cancel my order after it's been placed?

Can I order more units than what is currently available in the Ubiquiti Store?

Can I pay for out-of-stock items in advance and have them delivered once they become available?

I have technical questions about an item I ordered. Where can I get help?

Where can I find a specific product's datasheet or manual?

How do I receive product restock notifications?

How do restock notifications work?

Why didn't I receive a restock notification even though the product is currently available?

How are Goods and Services Tax (GST) rates determined?

What should I do if I believe I’ve been overcharged or incorrectly charged for GST?

Where can I find my invoice?

My browser session was interrupted while my payment was being processed, and I did not receive an order confirmation. What should I do?

What payment methods do you accept?

What is your refund policy?

What is your RMA / Warranty replacement process?

I ordered the wrong item. Can I exchange it?

How can I return an item?

How will I know you've received an item I've returned?

When will I receive my refund?

How long is your warranty period?

What if my device isn't working properly?